Use case — Ongoing
Bulk remediation and back-book cleanup
Bring an existing customer base up to current standard.
The problem
A regulator finding or a license upgrade usually means re-verifying customers onboarded under weaker controls.
Modules used
Evidence export
Journey builder
Case management
Reporting
The flow
What runs, in order
Each step is an independently configurable module with its own result on the decision object.
- 1
Step 1
Existing records imported with their prior evidence
- 2
Step 2
Gap analysis against the target journey per customer
- 3
Step 3
Only missing checks requested, in waves, with progress tracked
Outcome
What the team is left holding
A measurable remediation program instead of a mass re-onboarding.
Related
More ongoing use cases
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