Platform · Case management
Alert queues, four-eyes review, escalation paths, SLA timers, and an immutable trail of who decided what, on which evidence, under which rule version.
Inside the queue
One prioritized queue for every alert type, with the signals that fired, the owner, and the clock already attached.
KYC, KYB, screening, and transaction alerts in a single prioritised queue instead of four vendor dashboards and an inbox.
Maker-checker enforced by role, with configurable thresholds for which decisions require a second approver.
Route to EDD, compliance officer, or MLRO based on risk band, customer type, or triggered rule.
Age and breach tracking per queue and per analyst, with reporting for your internal targets, the turnaround your license requires.
Append-only history of every view, note, decision, and configuration change, exportable for inspection.
Granular permissions separating analysts, reviewers, administrators, and read-only auditors.
Alert to closure
Assignment, review, four-eyes approval, closure, each step written to the same trail.
Any non-cleared decision opens a case with the evidence, score breakdown, and customer history already attached.
Cases are assigned by rule or claimed from the queue; notes and requested documents stay on the record.
The decision goes to a second pair of eyes where policy requires it, with the reviewer unable to approve their own work.
Outcome, reason code, and full trail are retained and exportable for audit or regulatory request.
Entries are append-only and exportable as evidence
Chain of custody
Illustrative sample data. Reviewers cannot approve their own escalations.
Named modules
Journey building and risk rules live on the risk engine page.
The queue your analysts work in, and the record it leaves behind for internal audit and the regulator.
case_managementAlert queues, assignment, four-eyes approval, escalation paths, notes, and a full decision history for every customer and every alert.
reportingAssembles the case narrative, evidence, and decision history into the workpaper an analyst files with the relevant financial intelligence unit.
audit_trailAppend-only record of every check, decision, override, policy change, and export, who, what, when, and under which policy version.
evidence_exportProduces a decision PDF or evidence bundle per case, and bulk exports to your warehouse or object storage for inspection and retention.
See the full module catalog , every KYC, KYB, AML, KYT, and platform module with its inputs and outputs.
Evidence retained
Questions
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Most regulated journeys combine several of these. Each page covers one in the same detail.
A 30-minute walkthrough with a compliance engineer, or a request for sandbox access.