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Platform · Case management

One queue, one record, one audit trail.

Alert queues, four-eyes review, escalation paths, SLA timers,
and an immutable trail of who decided what, on which evidence, under which rule version.

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Inside the queue

What a reviewer actually sees

One prioritized queue for every alert type, with the signals that fired, the owner, and the clock already attached.

01

Unified queue

KYC, KYB, screening, and transaction alerts in a single prioritised queue instead of four vendor dashboards and an inbox.

02

Four-eyes review

Maker-checker enforced by role, with configurable thresholds for which decisions require a second approver.

03

Escalation paths

Route to EDD, compliance officer, or MLRO based on risk band, customer type, or triggered rule.

04

SLA timers

Age and breach tracking per queue and per analyst, with reporting for your internal targets, the turnaround your license requires.

05

Immutable audit trail

Append-only history of every view, note, decision, and configuration change, exportable for inspection.

06

Role-based access

Granular permissions separating analysts, reviewers, administrators, and read-only auditors.

Alert to closure

How a case is worked

Assignment, review, four-eyes approval, closure, each step written to the same trail.

01

1

Alert created

Any non-cleared decision opens a case with the evidence, score breakdown, and customer history already attached.

02

2

Assigned and worked

Cases are assigned by rule or claimed from the queue, notes and requested documents stay on the record.

03

3

Reviewed

The decision goes to a second pair of eyes where policy requires it, with the reviewer unable to approve their own work.

04

4

Closed and reportable

Outcome, reason code, and full trail are retained and exportable for audit or regulatory request.

Audit trail · case VX-40219

Sample data

09:14:02

Verification created · journey uae_vasp_retailAPI

09:14:09

Document authenticated, face matchedSystem

09:14:11

Screening run · 1 potential matchSystem

10:02:47

Reviewed match, requested source of fundsAnalyst · S.K.

14:31:20

Approved with EDD note attachedAnalyst · S.K.

Entries are append-only and exportable as evidence

Chain of custody

One case, from open to sealed

Illustrative sample data. Reviewers cannot approve their own escalations.

09:15:30

Case opened · referred from KYC journey

09:22:11

Assigned · analyst M. Obaid, SLA 4h

10:04:57

Note and document added · source of funds

10:31:02

Recommendation submitted · approve with EDD

11:08:40

Second approver signed off · four-eyes satisfied

11:08:40

Case closed · evidence bundle sealed

Named modules

The case and evidence modules

Journey building and risk rules live on the risk engine page.

Case work and evidence

4 modules

The queue your analysts work in, and the record it leaves behind for internal audit and the regulator.

Case management

case_management

Alert queues, assignment, four-eyes approval, escalation paths, notes, and a full decision history for every customer and every alert.

Input

Cases created by journeys and monitoring

Returns

case state machine, reviewer actions, SLA timers

Regulatory reporting workpapers

reporting

Assembles the case narrative, evidence, and decision history into the workpaper an analyst files with the relevant financial intelligence unit.

Input

Escalated case

Returns

report pack, filing record, retained submission evidence

Immutable audit trail

audit_trail

Append-only record of every check, decision, override, policy change, and export, who, what, when, and under which policy version.

Input

All platform activity

Returns

queryable event log and a signed evidence export

Evidence export

evidence_export

Produces a decision PDF or evidence bundle per case, and bulk exports to your warehouse or object storage for inspection and retention.

Input

Case or date range

Returns

PDF, JSON, or archive with a manifest and checksums

See the full module catalog , every KYC, KYB, AML, KYT, and platform module with its inputs and outputs.

Evidence retained

What the trail records about your team

Case timeline with every state change and actor

All evidence artefacts as they existed at decision time

Rule and threshold versions applied

Notes, document requests, and customer communications

Export bundle per case or per date range

Case states

open · in review · escalated · closed

Reason codes

configurable per outcome, mandatory on close

Retention

Set to the period your license requires

Export

per-case bundle and bulk audit export

Questions

Frequently asked

Can auditors get read-only access?

Yes, an auditor role sees every case, note, and decision with the full trail, but cannot approve, discount, or edit anything.

Does the trail cover configuration changes?

Yes, every journey edit, threshold change, and permission update is logged with the actor and the before-and-after values, the same as a case decision.

Can we integrate our existing ticketing tool?

Cases can be mirrored to your ticketing tool over webhook, with the console remaining the system of record for the regulatory evidence trail.

Continue

The rest of the platform

Most regulated journeys combine several of these. Each page covers one in the same detail.

KYC

Person, document, liveness

KYB

Entity, ownership, controllers

AML screening

Sanctions, PEP, adverse media

KYT

Transactions and wallets

Travel Rule

Counterparty data exchange

Risk engine

Journeys, rules, versions

See VerifiX on your own onboarding flow

A 30-minute walkthrough with a compliance engineer, or a free 30-day trial.

Hosted in the UAEISO/IEC 27001 and ISO 22301 (held by ITSEC)DPA available

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